Returns
Return Policy for The Santorini
At The Santorini, we are committed to providing high-quality beauty and hair care products designed for convenience, performance, and everyday luxury. If you are not fully satisfied with your purchase, we offer a simple return policy to help make the process smooth and stress-free.
Return Period
Customers have 30 days from the date of delivery to initiate a return.
Conditions for Returns
To qualify for a return:
- The product must be unused, in its original packaging, and in new condition.
- Proof of purchase, such as an order confirmation or receipt, is required.
- All included accessories, manuals, cables, and packaging must be returned with the product.
How to Initiate a Return
To start a return, please contact our support team at support@thesantorinistore.com with your order number and reason for return. Our team will guide you through the next steps.
Return Shipping
- Customers are responsible for return shipping costs, which are non-refundable.
- If a refund is issued, the return shipping fee may be deducted from the refund amount.
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within a few business days, depending on your payment provider.
Important Notes
- Products purchased during promotional sales, clearance events, or discounted offers may be considered final sale and may not be eligible for return.
- Items showing signs of use, damage, misuse, or missing packaging may not qualify for a refund.
- For hygiene and safety reasons, certain opened or used beauty products may not be eligible for return.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at support@thesantorinistore.com with photos of the issue so we can assist with a replacement or refund.
Contact Us
For any questions regarding returns, refunds, or your order, please contact us at:
Thank you for choosing The Santorini. We appreciate your support and are committed to providing a premium shopping experience.