Warranty Information
Warranty Information
Two-Year Replacement Warranty
At The Santorini, we are committed to providing high-quality beauty tools designed for performance, convenience, and reliability. To ensure your confidence and satisfaction, we offer a Two-Year Replacement Warranty on eligible The Santorini devices.
Your satisfaction and peace of mind are important to us.
What’s Covered
Replacement Coverage
If your The Santorini product experiences defects in materials or workmanship within two years of purchase, we will provide a replacement device at no additional cost.
Shipping Assistance
For approved warranty claims, we may assist with replacement shipping depending on your location and claim circumstances.
What’s Not Covered
Accidental Damage
Damage caused by:
- Misuse
- Dropping the product
- Liquid damage
- Improper storage
- Unauthorized repairs or modifications
is not covered under warranty.
Normal Wear & Tear
The warranty does not cover cosmetic wear, scratches, fading, battery aging, or general wear resulting from regular use over time.
External Factors
Damage caused by external events such as power surges, improper charging accessories, accidents, or natural disasters is not included.
How to Make a Warranty Claim
Step 1: Contact Support
Please contact our support team at:
Include:
- Your order number
- A detailed description of the issue
- Photos or videos clearly showing the problem
Step 2: Warranty Review
Our team will review your claim and provide instructions regarding the next steps, including any return or verification process if required.
Step 3: Replacement Processing
Once the claim is approved and the product has been inspected (if necessary), we will process and ship your replacement as quickly as possible.
Customer Support
Our support team is available to assist with warranty questions, product concerns, or troubleshooting assistance.
For help at any time, please contact:
Thank you for choosing The Santorini — where beauty, innovation, and convenience come together.