Elevate Straight Leg Pants

Elevate

• Straight-leg fit
• Elastic waist closure
• Smooth, supportive stretch fabric
• 90% Nylon, 10% Elastane
• Fit: True to size

Shipping Information for Santorini

At Santorini, we are committed to delivering your order quickly, safely, and reliably. Below is everything you need to know about our shipping process.

Order Processing & Dispatch

All orders placed before 12:00 PM (GMT) are typically processed and dispatched the same business day. Orders placed after this time may be dispatched the following business day.

Please note that processing times may vary slightly during high-demand periods, holidays, or promotional events.

Shipping Destinations

We currently ship to:

The United Kingdom, United States, Canada, The Netherlands, Italy, India, Greece, Croatia, Norway, Sweden, Switzerland, Qatar, Luxembourg, Iceland, Spain, France, Australia, UAE, Brazil, New Zealand, Germany, Denmark, Poland, Finland, Ireland, Austria, South Africa, Belgium, Czech Republic, Romania, Slovenia, Slovakia, Hungary, Turkey, Monaco, Indonesia, Japan, Sri Lanka, and Albania.

Estimated Shipping Times:

Canada

• Standard Shipping: 4–7 Business Days
• Express Shipping: 2–4 Business Days

United States

• Standard Shipping: 4–7 Business Days
• Express Shipping: 2–4 Business Days

United Kingdom & Ireland

• Standard Shipping: 4–7 Business Days
• Express Shipping: 1–4 Business Days
  
  

Australia & New Zealand

• Standard Shipping: 4–7 Business Days
• Express Shipping: 2–4 Business Days

The Netherlands, Italy, India, Greece, Croatia, Norway, Sweden & Switzerland

• Standard Shipping: 4–7 Business Days
• Express Shipping: 2–4 Business Days

Luxembourg, Iceland, Spain, France, Germany, Denmark, Poland & Finland

• Standard Shipping: 4–7 Business Days
• Express Shipping: 2–4 Business Days

Qatar & UAE

• Standard Shipping: 4–7 Business Days
• Express Shipping: 2–4 Business Days
  
  

Brazil

• Standard Shipping: 4–7 Business Days
• Express Shipping: 2–4 Business Days
  
  

Rest of World

• Standard Shipping: 4–10 Business Days
• Express Shipping: 4–7 Business Days
  
  
  

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may also offer free shipping promotions on eligible orders.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment in real time. If you need assistance locating your tracking information, please contact us at support@thesantorinistore.com.

Important Notes

• Shipping times are estimated and may vary due to customs clearance, carrier delays, weather conditions, or other factors outside our control.
• Express shipping options may be available for faster delivery depending on your location.
• Please ensure all shipping details are entered correctly at checkout to avoid delays or failed deliveries.
• The Santorini is not responsible for delays caused by incorrect shipping information provided by the customer.

Need Help?

For any shipping questions or order assistance, please contact our support team at support@thesantorinistore.com.

Thank you for shopping with Santorini. We appreciate your support and look forward to delivering your order.

Returns & Store Credit Policy

At Santorini, we are committed to delivering premium products designed for style, performance, and everyday confidence. If something isn't right with your order, we're here to help.

30-Day Returns

We offer store credit for eligible returns within 30 days of delivery.

To qualify, items must:

• Be unused, unwashed, and in original condition.
• Include all original tags, packaging, accessories, and protective materials.
• Be free from stains, makeup, deodorant marks, scents, pet hair, or signs of wear.
• Include a note inside the parcel with your order number in the format #XXXXX.

Returns that do not meet these conditions may be declined.

Store Credit Only

Santorini does not provide cash refunds or refunds to the original payment method for change-of-mind returns.

Approved returns are issued as store credit only, which will be processed within 1–3 business days after your return has been received and inspected.

Sale items, clearance products, promotional purchases, and limited-edition releases may be considered final sale and may not be eligible for return.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact support@thesantorinistore.com within 7 days of delivery and provide:

• Your order number (#XXXXX)
• A description of the issue
• Clear photographs showing the defect or damage

Claims submitted after this period may not be accepted unless otherwise required by applicable consumer protection laws.

Where a genuine manufacturing defect is confirmed, Santorini may provide a replacement item or store credit at our discretion. We do not offer cash refunds.

Your statutory rights under applicable consumer laws remain unaffected.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable, and Santorini does not provide return labels or cover postage costs for returns, exchanges, or store credit claims unless required by law.

Contact Us

For any questions regarding returns, store credit, or your order, please contact:

support@thesantorinistore.com

Thank you for choosing Santorini. We appreciate your support and are committed to providing a premium experience across every collection we create.

Contact Us

We are here to assist you with any questions, support requests, or feedback regarding Santorini products and orders. For faster assistance, please include your order number in your message whenever possible.

Customer Support

For general questions, product assistance, shipping inquiries, or order-related support, please contact us at:

support@thesantorinistore.com

Our support team strives to respond within 24–48 business hours.

Business Hours

Monday to Friday | 9:00 AM – 5:00 PM GMT

Social Media

Follow Santorini on social media for product launches, beauty tips, promotions, and updates.

You may also contact us through direct message on our social platforms. Including your order number will help us assist you more efficiently.

Order Assistance

If your inquiry is related to an existing order, please include:

• Your full name
• Order number
• Email address used at checkout

This helps us resolve your request as quickly as possible.

Additional Support

For returns, damaged items, shipping questions, or product assistance, please contact:

support@thesantorinistore.com

Our team is dedicated to providing prompt, professional, and reliable customer support.

Thank you for choosing Santorini.